Privacy Policy

Make Sure We Can Reach You Back!  A Note on Spam Filters

Products
Product feedback, requests, or things you've found that we should have here (tell us where you found them!): products AT thepurplestore.com.

Order Problems and Customer Service
To track an order or contact the seller shipping your order, please check the information you received at checkout.  Some items ship via a supplier, such as Amazon.  For these items, we do not have access to your order number or status if it did not ship directly from us.  If you have any unresolved issues after reading the order confirmation message, we want to hear from you and help.  For items that we ship directly, you should receive an "order shipped" or other message within 24-48 hours of placing your order.  If there are unresolved issues, please send us details of what you ordered, when, and what's happening: orderproblem  AT  thepurplestore.com.

Feedback on Your Order
Feedback on how your order(s) went with any sellers or shippers we use, so we know which ones to praise and which to ditch. Please tell us when you placed your order and what you bought so we can learn from it: orderfeedback AT thepurplestore.com.

Web Site Issues
Suggestions or issues you've found with the site design itself: sitesuggestions AT thepurplestore.com.

Purple Stories, Purple Odds and Ends
We have no life but this. E-mail extras AT thepurplestore.com.

We'd love to hear
...about your love for purple, favorite shade(s), any purple-related stories worth sharing.

Business
Any business matters or proposals should please go to: business AT thepurplestore.com .

Privacy Policy?
We'll treat your information with respect and we don't share information outside of our company or partners.  We send infrequent e-mails (ones we hope you'll be glad to receive) and limit these mostly to those who sign up on our Purple Club list at the top of our home page.  For details, please read our privacy policy.

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Snail Mail

Is there a phone number for The Purple Store?

We try to do as much as we can by e-mail and we do our best to reply quickly.  Since most of our customers e-mail, we keep prices down by not having extra staff trained and waiting for the few phone calls we'd get.  If you need to talk to us by phone, we ARE quite happy to call you.  E-mail us your phone number(s) and good times to reach you and we'll be in touch shortly.  If you're trying to make a shipping or item change to an order just placed, or need information on an order that must be placed quickly, please put "(time critical)" at the end of the e-mail subject line.  We appreciate your understanding!