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We hope this page helps. If you have another question we haven't
answered, e-mail us.
Purple Store Orders
How do I return a product?
How long does shipping take for items shipping directly from The Purple Store? Can I place an Expedited order?
Where can I check my order status?
Can I buy Purple Store gift certificates?
Can I send you a money order?
How much does shipping cost?
Do you ship outside the U.S.,
to P.O. Boxes, or to military addresses??
Why do some orders check out through Amazon.com?
Is check-out secure? Why does my browser warn me?
Purple Sugar Baby List
What is the Purple Sugar Baby List?
Why can I only add 5 items to my Purple Sugar Baby List?
Purple Store Business
What's your privacy policy?
Is there a phone number for The Purple Store?
Can you send me a paper catalog?
How do I sell my purple product on your website?
Why do you work with this seller?
What if my package doesn't arrive or the wrong items arrive?
Purple!
A color in the product name doesn't match the photo's purple
shade on my screen. What's up?
How do I return or exchange a product?
1. Find the product you ordered at www.purplestore.com
and look for "Seller's Return Policy" on the product detail page. Click on
that and follow the steps to return your item. If your item was shipped directly
from The Purple Store, you'll find our return policy here.
2. If the your order processed through Amazon.com and the seller is unresponsive
in your attempts to return your product and 30 days have passed since
you received your order, review Amazon.com's A-to-Z
Guarantee Return Policy and see if you qualify.
3. If the order was through a different
supplier,
e-mail us and
we'll help direct you.
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How long does shipping take for items shipping directly from The Purple Store? Can I place an Expedited order?
Items we ship directly will say "Seller: The Purple Store" on the product page. Most direct-ship orders go out within 1-2 business days. In the Continental U.S., Standard shipping takes 3-5 days for lighter items (packages under 13 ounces that tend to go First Class) and 4-8 days for most other packages via Parcel Post. We're usually shipping from Seattle and timing will vary by the distance. International orders tend to take 5-10 days to reach the destination country and delivery will vary based on customs and local delivery speeds.
Expedited shipping, and even Express shipping, are available. You will either see this option built-in during checkout (and we're working on adding it to both our checkout methods) or you can e-mail us and ask us to upgrade your shipping to Expedited (2-3 business days, reliable but not guaranteed) or Express (1-2 business days guaranteed). We'll send you an electronic invoice for the price difference, which is usually about $3-4 for Expedited shipping and $12-20 for Express, depending on weight. We appreciate our customers' patience with the two-step method while we get upgraded shipping options built into all of our checkout methods.
For items delivered from one of our partners, you should see shipping estimates during checkout.
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Where can I check my order status?
For any items we ship directly, you should receive an e-mail with a shipping estimate. In some cases, we use a shipper that provides tracking and will provide that information. For items that ship from other sources, your order can be tracked here. View "open and recently shipped orders." Have your Amazon.com login information ready.
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Can I buy gift certificates for The Purple
Store?
We hope to introduce Purple Store gift certificates soon. However,
we do have an interim solution: Because we use Amazon.com as one of our order processors, we can also accept Amazon.com gift certificates for nearly all
Purple Store items. Buy an Amazon.com
gift certificate here and
be sure to include a personalized note letting your gift recipient know
how to find The Purple Store; all of our
items can be checked out using Amazon's cart system (this will not be automatic if all cart items ship directly from us, so please ask us for instructions in this case).
If you're willing to do two steps, you can also suggest that the gift recipient set up a wish list. Once they've set it up, you can enter their e-mail and select among the options. Please let
us know if these interim solutions are better or worse than no options,
your feedback will be appreciated and help us towards a better approach!
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Can I send a check or money order?
We're happy to accept checks or money orders for some items. There are three possibilities:
A) If all items you are purchasing list The Purple Store as the "Seller" on the product page (for example, purple camo), we can take the order by e-mail, you send a money order in (as long as it's based on U.S. dollars), and we'll ship the order out when we receive the money order.
You can also use an e-check transfer straight from a bank account by using the regular cart checkout. We use PayPal for our cart and they have an electronic check option.
If you'd like to submit an order via e-mail for items shipped directly from The Purple Store and pay by money order, please e-mail us with the following:
--Items you'd like, size (if relevant), and quantity (easiest to just use our shopping cart and instead of hitting the checkout button, copy the order information and paste it in your e-mail).
--Full name, shipping address, and phone #.
We'll reply and confirming order receipt and providing an address for the money order.
B) If all items you are purchasing list Amazon.com as the seller, our site will use Amazon's cart system, which will accept money orders for these types of items. During checkout you can select "Pay by check or money order." You'll mail the money order to Amazon according to their instructions and the items will ship shortly after it's received.
You can also use a bank account transfer for these items. During checkout, select "Pay directly from your bank account."
C) For large volume orders (typically over $250) of most products, we can usually make arrangements for check or money order payment even if the order may normally ship from a partner.
Our privacy policy is top notch and we never resell customer information, so if you have a friend who is willing to make the purchase for you with their credit card, it might be a good temporary solution.
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A color in the product name doesn't match
the photo's purple shade on my screen. What's up?
There are two possible reasons why the
title and shade may look different on your screen. First, monitors
display colors a little differently. What looks like dark violet on
a laptop LCD might be brighter on a desktop monitor. Second, we currently include how the manufacturer
or seller identifies the color of their product. Some are meticulous about
how they define their purples, and some consistently go with “purple”,
“violet” or “grape” regardless of the hue (amateurs!).
If you receive a product that’s supposed to be purple and
it turns out to be so Lilac Smoke that it’s grey, so Lavender that
it’s blue, or so Mauve that it’s pink, please let us know.
We’re committed to connecting you with purple products, not close
approximations.
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How much does shipping cost?
Shipping charges
depend on the shipping source (directly from us or otherwise). Click
on the seller's Shipping Rates & Policies link on the detail page of
the product you're interested in purchasing. Seller's shipping
rates and policies vary, so make sure to take a look whenever you encounter
a new seller.
You will always see the shipping cost before you finalize your
purchase.
Because
each seller ships from their own location, there may be multiple shipping
charges. If
you buy $25 or more from Amazon.com and the items qualify for Free Super
Saver Shipping (this is noted on the product detail page under "Shipping"),
you can select Free Super Saver Shipping when you check out. We try
to alert you to any special shipping deals our partners offer.
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Do you
ship outside the U.S., to P.O. Boxes, or to military
addresses?
All items shipped directly from The Purple Store (that say "Sold by: The Purple Store" on the product page) can be sent almost anywhere in the world, including Hawaii, Alaska, P.O. boxes, and APO/FPO military addresses. Some items from partners can be shipped outside the U.S. depending on our shipping partner's policies. Each product page includes a "Ships To" section with shipping locations.
Two quick tips:
1. See all our direct-ship items (that ship worldwide) here:
Direct Purple
2. Add the country name to the search box to see what ships there! For example, search for "shoes uk" to see all shoes that ship to the United Kingdom (this won't work for all destinations, but it will work for many).
Click a flag for more information and to see purple shoes that ship to your location. Please note that some countries have import tariffs or taxes and you will be responsible upon delivery for any import fees assessed by your customs service. Please keep this in mind when sending a gift directly to the recipient!
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Why do some orders check out through
Amazon.com?
Some items
on our site ship from partners (we help
you find it, they ship it to you). As
The Purple Store has grown, more products now ship directly from us.
Orders that include partner-supplied items or a mix of the two
will usually go through Amazon's secure checkout.
For
those items that don't ship directly from us, we still hope
you'll place your order here. We've searched through many
thousands of items finding the best purple ones we can find to make
it easier for you to find what you're looking for.
Buying through this site supports the Purple Store's growth and builds
this community. We thank you for being a part of it.
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Is
check-out secure? Why does my browser warn me?
Depending on what
you order, either
PayPal or Amazon.com will provide securirty for your check-out
and take steps to secure your credit card and other personal information. Some
browsers show a message when your shopping cart contents are transferred
to PayPal or Amazon's secure page. You will
arrive at their secure page before giving any personal information.
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Is there a phone number for The Purple Store?
We try to do as much as we can by e-mail and we do our best to reply quickly. Since most of our customers e-mail, we keep prices down by not having extra staff trained and waiting for the few phone calls we'd get. If you need to talk to us by phone, we ARE quite happy to call you. E-mail us your phone number(s) and good times to reach you and we'll be in touch shortly. We appreciate your understanding!
Can you send me a paper catalog?
Our website really is our catalog and we don't have a paper catalog at this time. If you would like to request a catalog should we print
one in the future, please e-mail us your mailing address. In the meantime, you can subscribe to the Purple Club e-mail list on our Home page to receive product updates, purple news and other occasional e-mails from us.
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Please email us
a product description and we'll consider your product(s).
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All sellers at The Purple Store have a
75% or higher positive feedback rating from their customers and most have 85% or better. If they
drop below this, even if we LOVE their purple products, we stop doing
business with them to protect our customers from inventory issues, bad
customer service or other problems that can cause a seller to drop below
a 75% positive feedback rating. If you have a bad experience with one of these partners, please fill out the seller review request you receive in email
and please email us
about your experience.
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Some important legal stuff: We love our customers and, to make sure we stay in business,
we have to limit our liability and our promises to what we can control. We will do our best
to ship packages quickly and on time and are proud of our track record of quick, accurate shipments.
Mistakes do happen, though, and occasionally a package can be mis-packed or mis-shipped. We do our best to correct those orders immediately.
It's also possible for a carrier (USPS, FedEx, UPS), a 3rd party seller, or dropship supplier to fail to deliver a package on time or as requested.
To reduce fraud, if a carrier is at fault or package tracking shows the shipment was delivered but is not found on the receiving end, The Purple Store will not
be responsible for replacement or any costs incurred because of the package not being received.
When the carrier or another party is at fault, we will do our best to help customers resolve the situation or locate the package.
Additionally, our liability in any case is (and to stay open must be) limited to the cost of the item(s) ordered. All sales are made under these terms and purchases
are made under these terms.
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I still have a question...
If you have another question we
haven't covered, e-mail us.
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Purple Sugar Baby List
What is the Purple Sugar Baby List?
The Purple Sugar Baby List is a wish list of up to 5 items that you/your friend NEEDS, but wouldn't dream of buying for your-, him- or herself. It is therefore left to the Sugar Daddies and Sugar Mamas to do something sweet and unexpected by buying a coveted gift.
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Why can I only add 5 items to my Purple Sugar Baby List?
We've limited the Sugar Baby List to 5 items so that you can focus on what you'd really love but wouldn't buy for yourself. We're hoping this list will be helpful but never keep you from getting yourself the things you'd love to have and deserve.
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