^ Jump to the top ^
purple


 
Arts & Crafts...
Clothes...
Household...
School...
Seasonal...
 

 

Frequently Asked Questions

   Share/Bookmark

We hope this page helps with any questions you may have.  If you have another question we haven't answered, e-mail us!

Purple Store Orders

How do I exchange or return a product?
How long does shipping take?  Can I place an Expedited order?
Where can I check my order status?
I didn't get an e-mail after I placed my order.  Did you get my order?  How do I track it?
Can I buy The Purple Store gift certificates?
Do you have a physical store?
Can I send you a money order?
How much does shipping cost?
Do you ship internationally, to P.O. Boxes, or to military addresses?
What international shipment method should I choose?  What happens if I don't receive the package?
Is check-out secure? Why does my browser warn me?

Purple Store Business

What's your privacy policy?
Is there a phone number for The Purple Store?
Can you send me a paper catalog?
How do I sell my purple product on your website?
What if my package doesn't arrive or the wrong items arrive?
Any other disclaimers I should understand if there's a typo or error on the site?

Purple!

A color in the product name doesn't match the photo's purple shade on my screen. What's up?

Sharing!

I'd like to link to The Purple Store on my web page or blog. Do you have any images I can use?
Does The Purple Store have a Facebook page?  Twitter feed?  Purple Pinterest page?



How do I exchange or return a product?

You'll find our exchange and return policy here!

TOP

How long does shipping take?  Can I place an Expedited order?

Most orders go out the door within 1-2 business days, often the same day or next morning after your order.  In the Continental U.S., Standard shipping takes 3-5 days for lighter items (packages under 13 ounces that tend to go First Class) and 4-8 days for most other packages via Parcel Post or FedEx Ground.  Expedited orders usually arrive within 2-3 days once shipped.  We're usually shipping from Seattle and timing will vary by the distance.  International orders tend to take 5-10 days to reach the destination country and delivery will vary based on customs and local delivery speeds. Expedited international orders tend to arrive a few days faster. See notes on the shopping cart page for details.

Expedited shipping, and even Express overnight shipping, are available.  Once an item is in your cart you can select Standard or Expedited shipping.  If you would like your order sent via overnight or with a specific date guarantee, please e-mail us and we'll either set your order up manually or can send you a link to a secure payment page for the price difference; in most cases we can accommodate overnight orders.

During the holiday rush all shipping often takes a bit longer, of course, and we do our best to keep updates on the cart page and recommend quicker options when needed.

We welcome rush orders and are happy to quote guaranteed overnight, 2-day, or 3-day shipping service when requested.

TOP

Where can I check my order status?

Orders usually go out the same or next business day, sometimes taking two business days to ship.  You should receive an e-mail from us when your order is first placed and another when your order goes out within 1-2 business days.  If you don't see those e-mails (from orderfeedback@....) please check your junk mail folder.  We nearly always include a tracking number (and/or customs number for exports) to help you follow your shipment's progress.  If your order happens to ship via USPS, we use Delivery Confirmation but please keep in mind that it's not minute-to-minute tracking and sometimes shows much less shipping progress than there actually is!!

TOP

I didn't get an e-mail after I placed my order.  Did you get my order?  How do I track it?

Our system immediately sends both a payment receipt and order details to your e-mail address you enter.  VERY often that filters to your junk mail or spam folder, so please find it there and mark it as not spam.  Even better, add us to your address book or white list so you'll see our message when your orders ships or any follow-up questions.  If you think you might have entered the wrong e-mail address, or perhaps an old one, please let us know and we'll update it.

TOP

Can I buy gift certificates for The Purple Store?

Yes!  We just added a way to purchase them through the website!

You can choose either having a physical The Purple Store Gift Certificate by Mail/Post, sent to you or the recipient, or save postage and delivery time by choosing The Purple Store Gift Certificate by E-mail sent to you or the recipient. Ordering other things in the same order as a mailed gift certificate?  Ordering multiple gift certificates mailed to the same place?  Please note that mailed gift certificates are charged a (discounted) postage as if they're mailed alone.  If you want to order one mailed to you along with other order items, either ask to refund a bit of the extra postage after the order or ask us to set up your gift certificate and charge you separetly for it before your order ships.  If you want to manually have us set up a group of gift certificates for you, please e-mail us with the following information:

  1. Billing name, address, and phone
  2. Shipping address to which you'd like the certificate sent, if you'd like a physical certificate mailed directly to the recipient
  3. Gift "from" name (probably your name)
  4. Gift "to" (recipient) name
  5. Amount (min. $10 U.S.)
  6. (Optional) A short note or message for the packing slip or e-mail if we're mailing or e-mailing the certificate directly to the recipient
  7. Whether you want us to mail a physical certificate ($2 by First Class Mail or $6.45 for Priority Mail), e-mail a PDF to you to print or forward, or e-mail directly to the recipient at a given e-mail address.

We'll set up the purchase and will send you a link to a secure payment page for the certificate(s).  They generally ship within 1-2 days of the order being completed.

We're bringing gift certificate purchase and payments directly on our website soon.  Until that's done recipients can simply e-mail us the item(s) desired and we'll set up the order, crediting the gift certificate toward it (and of course they can be used in our Seattle store location).

TOP

Do you have a physical store?

We do have a showroom in Seattle!   Our showroom page has details on The Purple Store's address and retail location and hours.

TOP

Can I send a check or money order?

We're happy to accept checks or money orders for some items. There are two possibilities:

A) If you're just buying a few items, we can take the order by e-mail, you send a money order in (as long as it's based on U.S. dollars), and we'll ship the order out when we receive the money order.

You can also use an e-check transfer straight from a bank account by using the regular cart checkout. We use PayPal for our cart and they have an electronic check option.
If you'd like to submit an order via e-mail for items shipped directly from The Purple Store and pay by money order, please e-mail us with the following:
--Items you'd like, size (if relevant), and quantity (easiest to just use our shopping cart and instead of hitting the checkout button, copy the order information and paste it in your e-mail).
--Full name, shipping address, and phone #.
We'll reply and confirming order receipt and providing an address for the money order.

B) For large volume orders (typically over $250) of most products, we can usually make arrangements for check or money order payment.

Our privacy policy is top notch and we never resell customer information, so if you have a friend who is willing to make the purchase for you with their credit card, it might be a good temporary solution.

TOP

A color in the product name doesn't match the photo's purple shade on my screen.  What's up?

There are two possible reasons why the title and shade may look different on your screen. First, monitors display colors a little differently. What looks like dark violet on a laptop LCD might be brighter on a desktop monitor.  Second, we currently include how the manufacturer or seller identifies the color of their product. Some are meticulous about how they define their purples, and some consistently go with purple, violet or grape regardless of the hue (amateurs!).  If you receive a product that is supposed to be purple and it turns out to be so Lilac Smoke that it's grey, so Lavender that it’s blue, or so Mauve that it's pink, please let us know. We're committed to connecting you with purple products, not close approximations.

TOP

What's your privacy policy?

We won't abuse your information.  Details are in The Purple Store's privacy policy.

TOP

How much does shipping cost?

Shipping charges depend on weight, with a mininum per-order amount.  We try to match our shipping fees to our actual costs (and yes, inexpensive items can sometimes be heavy and cost a bit to ship, or $5.50 to ship a $7 item can seem funny).  You'll notice that shipping costs don't go up as much as you add a second and third item to the cart, so you'll save a bit when ordering things together as that saves postage costs  We've found that "free" shipping isn't really free because stores actually build in shipping charges to their prices, so you wind up paying the shipping charge many times over if you buy several items.  You can easily see the shipping cost right in the cart as you add items.

TOP

Do you ship internationally, to P.O. Boxes, or to military addresses?

We gladly ship nearly all of our items almost anywhere in the world, including Hawaii, Alaska, P.O. boxes, and APO/FPO military addresses.  See our notes on choosing an international shipping method below.  Furniture can get a bit costly to ship overseas so ask for a custom quote if you'd like any of our purple furniture items.

Please note that some countries have import tariffs or taxes and you will be responsible upon delivery for any import fees assessed by your customs service.  Please keep this in mind when sending a gift directly to the recipient!

TOP

What international shipment method should I choose?  What happens if I don't receive the package?

This is important: We promise to ship your package and do our very best to make sure your item reaches you.  When we ship internationally, only Express packages (at an optional extra charge by contacting us) will have full tracking and refundability.  Packages nearly always reach our customers in a timely way but regular International Mail shipping methods do not offer tracking.  Expedited (Priority International Mail) shipping offers a slight bit more tracing and sometimes can be claimed if anything goes wrong so we recommend that if you're concerned.  Please understand that there is little we can do for lost Standard international shipments so choose the shipping type accordingly (and if you really don't trust your postal service we're happy to quote FedEx, though the cost is significantly higher).

Our disclaimer here is that we wish we could be responsible for shipments until received but we simply cannot.  We try to find a way to help but we cannot promise to re-ship or refund items that aren't received.  Expedited shipments give you a bit more protection and Express shipments give you even more, so please keep this in mind. Again, it's very rarely an issue but we have to give this official disclaimer.

TOP

Is check-out secure?  Why does my browser warn me?

Your checkout security will be provided by PayPal (no account required), who takes extraordinary steps to secure your credit card and other personal information.  Some browsers show a message when your shopping cart contents are transferred to PayPal's secure page.  You will arrive at their secure page before giving any personal information.  You may then opt to use a credit or debit card, or log in to your PayPal account if you happen to have one.

TOP

Is there a phone number for The Purple Store?

We try to do as much as we can by e-mail and we do our best to reply quickly.  E-mails help us route your question to the most appropriate staff member and help us keep prices down by minimizing phone staff.  If you need to talk to us by phone, we ARE quite happy to call you.  E-mail us your phone number(s) and good times to reach you and we'll be in touch shortly.

TOP

Can you send me a paper catalog?

Our website really is our catalog and we don't have a paper catalog at this time.  New items arrive so often it would be hard to keep up!   We'd like to instead invite you to subscribe to the Purple Club e-mail list on our Home page to receive the newest product updates, purple news, special offers, and other occasional e-mails from us!

TOP

Will you sell my purple products on your website?

Please email us a product description and we'll gladly consider your (new, reorderable) product(s)!

TOP

What if my package doesn't arrive or the wrong items arrive?

Some important legal stuff:  We love our customers and, to make sure we stay in business, we have to limit our liability and our promises to what we can control.  We will do our best to ship packages quickly and on time and are proud of our track record of quick, accurate shipments. Mistakes do happen, though, and occasionally a package can be mis-packed or mis-shipped.  We do our best to correct those orders immediately.  It's also possible for a carrier (USPS, FedEx, UPS), a 3rd party seller, or dropship supplier to fail to deliver a package on time or as requested.  To reduce fraud, if a carrier is at fault or package tracking shows the shipment was delivered but is not found on the receiving end, The Purple Store will not be responsible for replacement or any costs incurred because of the package not being received.  When the carrier or another party is at fault, we will do our best to help customers resolve the situation or locate the package.  Additionally, our liability in any case is (and to stay open must be) limited to the cost of the item(s) ordered.  All sales are made under these terms and purchases are made under these terms.

TOP

Any other disclaimers I should understand if there's a typo or error on the site?

We try to do our best to provide you helpful, timely customer service. We try to exceed your expectations. We do our best to provide fair prices and shipping rates.  We do our best to keep pricing information accurate and current, but are not responsible for typographic or pricing errors if they occur. If you're not satisfied with a purchase, we'll do what we can to help you return it or exchange it. If you love what you purchased, we want to hear about that, too!

Please read our full shipping, returns, and exchanges policy here.

I'd like to link to The Purple Store on my web page or blog.  Do you have any images I can use?

Yes!!  Please see some banners we've created here.  If you'd like to send us some you've created, we'd love to see them!

Does The Purple Store have a Facebook page?  Twitter feed?  Purple Pinterest page?

Why yes, we do. Please "like" The Purple Store's Facebook fan page, follow The Purple Store's Twitter feed, and follow The Purple Store's Pinterest boards!

TOP

Still have a question?

If you have another question we haven't covered, e-mail us.

TOP