Make Sure We Can Reach You Back!
E-mail spam filters can sometimes screen out messages from new addresses. Sometimes we write back to customers and the message gets filtered and we hear from them again wondering why we didn't write back! We would love to be able to help, so please either add relevant e-mail address(es) to your e-mail's accepted addresses "white list" or keep an eye on your junk mail folder just in case!
Convert the addresses below when you e-mail us!
The e-mail addresses below use " -AT - " instead of the "@" symbol to help keep spam bots from finding the addresses, flooding our inboxes, and making it harder for us to notice your e-mails among the junk mail.
Please replace the spaces and dashes and such with just "@" when you type the e-mail. Your messages are important to us and we want to make sure we see them quickly!
If you use a mail program on your computer, such as Mac Mail or Outlook, you can just click the e-mail address and it will open a new mail message to us.
Customer Service, Order Questions or Issues
To track an order or contact the seller shipping your order, please check the information you received at checkout. Some items ship via a supplier, such as Amazon. For these items, we do not have access to your order number or status if it did not ship directly from us. If you have any unresolved issues after reading the order confirmation message, we want to hear from you and help. For items that we ship directly, you should receive an "order shipped" or other message within 24-48 hours of placing your order. If there are unresolved issues, please send us details of what you ordered, when, and what's happening.
orders -AT - thepurplestore.com (please replace " -AT - " with the @ sign when you type it)
Products Inquiries and Vendor Proposals
Product feedback, requests, or things you've found that you think would be a great addition to our collection of products (tell us where you found them!). Our vendors should also use this as your primary contact address on record.
products -AT - thepurplestore.com (please replace " -AT - " with the @ sign when you type it)
Purple Stories, Purple Odds and Ends
Our life is purple, and we love to hear from you! We'd love to hear about your love for purple, favorite shade(s), any purple-related stories worth sharing. Photos of your purple home, purple car, purple office? Anything else you think we should know in the world of purple. Get in touch!
extras -AT - thepurplestore.com (please replace " -AT - " with the @ sign when you type it)
Website Feedback or Issues
If you experience any issues with your website experience, or have any feedback or questions to share with us, we look forward to hearing from you.
webmaster -AT - thepurplestore.com (please replace " -AT - " with the @ sign when you type it)
Suppliers and Manufacturers: Please do NOT send product samples or catalogs without first inquiring. Let's save some trees and samples.
New Store coming soon at:
The Purple Store
92 Steward St
Seattle, WA 98101
Is there a phone number for The Purple Store?
We try to do as much as we can by e-mail and we do our best to reply quickly. Since most of our customers e-mail, we keep prices down by not having extra staff trained and waiting for the few phone calls we'd get. If you need to talk to us by phone, we ARE quite happy to call you. E-mail us your phone number(s) and good times to reach you and we'll be in touch shortly, usually within a few hours of our work days 10-6 PST. If you're trying to make a shipping or item change to an order just placed, or need information on an order that must be placed quickly, please put "(time critical)" at the end of the e-mail subject line. We appreciate your understanding!